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Receiving Confirmation Emails – Szechenyi Baths FAQ

The confirmation emails (serving as a digital ticket) are sent automatically right after the payment. This means, that after a successful booking, you will receive the following emails:

Ticket Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – this will serve as your e-ticket (not necessary to print)

Massage Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – confirming your massage booking
  • 2nd Confirmation Email from BathsBudapest.com – confirming your massage hour, this will serve as your e-ticket (not necessary to print)

Important Notice: Out of office hours bookings submitted after 6pm will be confirmed the following day until 11 am (local time Budapest). Please allow 1-3 hours by day time confirmations.

‘I Have Not Received the Confirmation Email’

The Confirmation Email is sent automatically to the email address that you gave in the booking form, in the same form as you have typed in. If, for any reason, you cannot see this email, you can take the following steps:

  1. Check the spam folder of your mail box
  2. Think through if you have used the email address that you usually use, or perhaps a secondary / different email address. If there is a chance that you used an alternative email address, please check it (inbox and spam box too).
  3. If your email had a typo in it, there is a chance that you had not received the confirmation (in some cases, the email for payment was correct, but the email in the booking form was incorrect). If we do not see an email bouncing back (e.g. alexasmith vs alexsmith at… .com), we will not be aware that your email has not been well received. Please double check your email to avoid inconvenience, and let us know via email if no confirmation has been received.
  4. If it’s not in your junk/spam folder, or there is a chance that your email was not spelled correctly, please contact us via email at Info [at] SzechenyiSpaBaths.com. We will forward you the confirmation email again.
  5. If you are booking from a different continent, there might be occasional delays in server communications, and your ticket may arrive later than the normal transactions. If in doubt, please let us know via email at Info [at] SzechenyiSpaBaths.com.

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62 comments

  1. Good day,
    I’m writing to you from Lithuanian tourist agency “Fortūna travel”.
    April 26th this year we want to come with our group to you. There will be 40 schools students (16-17 years old) and 4 teachers. We plan to be from 2 p.m . We only want to stay about 2 hours in thermo baths.
    What would be the group price for our group?
    By the way, we also have another group on May 26th. Would be the same number of students and teachers, time and duration.
    I will waiting from you offer with prices for our groups.

  2. Hello
    I’ve just booked the spa.
    and i only received paypal’s confirmation of payment e-mail
    i didn’t receive Szechenyispabaths.com’s confirmation mail
    Please check it.

    • Szechenyi Spa Baths

      Dear Guest,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too to see if you have received it this time.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

      • Caroline Hartnett

        Hi ,

        I have not received my confirmation email yet but have received it from PayPal.

        • Szechenyi Spa Baths

          Dear Caroline,
          thank you for contacting us.
          I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
          I have now forwarded it from our backup email address.
          Please check the junk/spam folder of your mailbox too.

  3. Hi, I bought an online ticket for today but have not received my confirmation email (only the PayPal receipt). Can you please re-send to me? Thank you!

    • Szechenyi Spa Baths

      Dear Sarah,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too to see if you have received it this time.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

  4. Hello
    I have received my PayPal emails for Gellert and Szechenyi spabaths but not confirmation emails please send to my email

    • Szechenyi Spa Baths

      Dear Fiona,

      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

  5. Marinella Massacesi

    Hi, I have just booked two tickets for next Sunday. The payment went through but I haven’t received the confirmation email (I also checked the spam). Can you please send it again? Thanks

    • Szechenyi Spa Baths

      Hello Marinella,,

      you have already confirmed the receipt of the confirmation email.

      Have a lovely time in Szechenyi Baths Budapest.

  6. Hi there,

    We have booked 2 tickets through this website but the confirmation email was received from bathsbudapest@gmail.com. It doesn’t look like the professional email address.

    Could you please confirm?

    • Szechenyi Spa Baths

      Hello Christoph,
      we are sending the emails twice, the email address above is a backup email address, but you can check the original email has been sent from our official email address. We are looking forward to welcoming you at Szechenyi Spa Baths!

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