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Receiving Confirmation Emails – Szechenyi Baths FAQ

The confirmation emails (serving as a digital ticket) are sent automatically right after the payment. This means, that after a successful booking, you will receive the following emails:

Ticket Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – this will serve as your e-ticket (not necessary to print)

Massage Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – confirming your massage booking
  • 2nd Confirmation Email from BathsBudapest.com – confirming your massage hour, this will serve as your e-ticket (not necessary to print)

Important Notice: Out of office hours bookings submitted after 6pm will be confirmed the following day until 11 am (local time Budapest). Please allow 1-3 hours by day time confirmations.

‘I Have Not Received the Confirmation Email’

The Confirmation Email is sent automatically to the email address that you gave in the booking form, in the same form as you have typed in. If, for any reason, you cannot see this email, you can take the following steps:

  1. Check the spam folder of your mail box
  2. Think through if you have used the email address that you usually use, or perhaps a secondary / different email address. If there is a chance that you used an alternative email address, please check it (inbox and spam box too).
  3. If your email had a typo in it, there is a chance that you had not received the confirmation (in some cases, the email for payment was correct, but the email in the booking form was incorrect). If we do not see an email bouncing back (e.g. alexasmith vs alexsmith at… .com), we will not be aware that your email has not been well received. Please double check your email to avoid inconvenience, and let us know via email if no confirmation has been received.
  4. If it’s not in your junk/spam folder, or there is a chance that your email was not spelled correctly, please contact us via email at Info [at] SzechenyiSpaBaths.com. We will forward you the confirmation email again.
  5. If you are booking from a different continent, there might be occasional delays in server communications, and your ticket may arrive later than the normal transactions. If in doubt, please let us know via email at Info [at] SzechenyiSpaBaths.com.

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64 comments

  1. Hi
    I’ve received the receipt for the booked tickets but I haven’t received the confirmation email for the tickets.

    • Szechenyi Spa Baths

      Dear Ben,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.

  2. I have received a payment confirmation but no ticket confirmation and it isn’t in my spam emails. Can you reset to me

    • Szechenyi Spa Baths

      Hello Lee,
      thank you for letting us know. The confirmation email (which is basically the same as your ticket) was already automatically sent to the email address provided. I have just checked and there was a typing error.
      We have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get sent it to a different email address too. Please check your spam folder too.

      Have a great time in Budapest!

  3. Hi

    Abut 5 hours ago, I booked three tickets for 13.02.2019. I received a transaction confirmation from PayPal, but no confirmation email from you.

    Can you please send me email confirmation / e-tickets?

    Many thanks.

    Kind regards,

    Hazel

    • Szechenyi Spa Baths

      Dear Hazel,
      as you have received your tickets in the meantime, all I have to say is enjoy your visit at Szechenyi Spa Baths!

  4. Hi, I have not receive my confirmation as well. I have received the payment confirmation only. Kindly resend to me.

    Thank you?

    • Szechenyi Spa Baths

      Dear Derrick,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.

  5. I have received a payment confirmation from Paypal but no ticket confirmation was sent to my email and it isn’t in my spam Folder. Can you please check and resend the ticket. My booking is for 1st March 2019.

    • Szechenyi Spa Baths

      Dear Rajsree,
      as you have received your tickets in the meantime, all I have to say is enjoy your visit at Szechenyi Spa Baths!

  6. H, I have my PayPal confirmation e-mail but no tickets, not even in spam, can you resend? Thanks

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