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Receiving Confirmation Emails – Szechenyi Baths FAQ

The confirmation emails (serving as a digital ticket) are sent automatically right after the payment. This means, that after a successful booking, you will receive the following emails:

Ticket Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – this will serve as your e-ticket (not necessary to print)

Massage Booking:

  • One Notification Email from Paypal (Card or PayPal payment) – confirming your payment
  • One Confirmation Email from SzechenyiSpaBaths.com – confirming your massage booking
  • 2nd Confirmation Email from BathsBudapest.com – confirming your massage hour, this will serve as your e-ticket (not necessary to print)

Important Notice: Out of office hours bookings submitted after 6pm will be confirmed the following day until 11 am (local time Budapest). Please allow 1-3 hours by day time confirmations.

‘I Have Not Received the Confirmation Email’

The Confirmation Email is sent automatically to the email address that you gave in the booking form, in the same form as you have typed in. If, for any reason, you cannot see this email, you can take the following steps:

  1. Check the spam folder of your mail box
  2. Think through if you have used the email address that you usually use, or perhaps a secondary / different email address. If there is a chance that you used an alternative email address, please check it (inbox and spam box too).
  3. If your email had a typo in it, there is a chance that you had not received the confirmation (in some cases, the email for payment was correct, but the email in the booking form was incorrect). If we do not see an email bouncing back (e.g. alexasmith vs alexsmith at… .com), we will not be aware that your email has not been well received. Please double check your email to avoid inconvenience, and let us know via email if no confirmation has been received.
  4. If it’s not in your junk/spam folder, or there is a chance that your email was not spelled correctly, please contact us via email at Info [at] SzechenyiSpaBaths.com. We will forward you the confirmation email again.
  5. If you are booking from a different continent, there might be occasional delays in server communications, and your ticket may arrive later than the normal transactions. If in doubt, please let us know via email at Info [at] SzechenyiSpaBaths.com.

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60 comments

  1. Hi, I have not received confirmation Email, Any help would be appreciated

    • Szechenyi Spa Baths

      Dear Harry,
      thank you for contacting us.
      I can see that in the meantime you have received the confirmation email.
      We hope you will enjoy your visit in Szechenyi Baths.

  2. I have booked a ticket with locker for 19th June. While I received the receipt from Paypal but i haven’t received the confirmation email yet. I have dropped an email to info@szechenyispabaths.com as well but still haven’t received the confirmation email.
    Can you please resend the confirmation email for my booking.

    • Szechenyi Spa Baths

      Hello Avinash,

      you have already confirmed the receit of your confirmation email.

      Have a great time in Szechenyi Baths.

  3. Hello
    I made a reservation for 3 tickets (bath and lockers), I received confirmation from PayPal but not from the website. Could you please check?
    Serafim

    • Szechenyi Spa Baths

      Dear Serafim,
      thank you for your thermal spa booking.
      We have received your reservation and the auto confirmation has been sent to your given email address, as provided in the booking form.
      Now I have resent you the email from our backup email, please check your spam folder too.
      Could you please let us know if you have received it this time?
      We are looking forward to welcoming you at the thermal baths. Enjoy your relaxing holiday in Budapest!

  4. Branimir Ranogajec

    Can I use euro to pay ticet?

    • Szechenyi Spa Baths

      Hello Branimir, you can buy our Fast Track entry tickets online in Euros.
      If you decide to join the queue and buy entries upon arrival you can pay in Cash (Hungarian Forints) or by card.
      I hope I could help.

  5. Danielle Pearson

    Hi there,

    I have booked two tickets for tomorrow, and received my confirmation from PayPal. However, I have not had a confirmation email from you, please could you confirm that everything has gone through okay and that we will be able to arrive with out any problems tomorrow? I have been checking my inbox and junk folder and not received anything yet!

    Best wishes,
    Danielle

    • Szechenyi Spa Baths

      Dear Danielle,
      thank you, I can see that in the meantime you have already replied via email that you had received it.

  6. Good Evening,

    I have received my confirmation PayPal email for tomorrow (2 persons, with private cabin).

    However, I have not received confirmation ticket email.

    I have checked my junk and spam folder with no sign of it there.

    Could you please advise or resend?

    Thanks
    Emma

    • Szechenyi Spa Baths

      Hello Emma,
      thank you for letting us know. The confirmation email of your thermal bath products (which is basically the same as your ticket) was already automatically sent to you, to the email address you have provided in the booking form: please make sure to check the spam folder in case it ended up there. At any rate, we have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get the ticket sent to a different email address too.

      Have a great time in Budapest, and enjoy the hot spring spas!

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